Defiance at Work: Have Conversations, Not Interviews

I had two hours in between meetings yesterday, too far from the office to schlep back and too busy to schedule a coffee date on the fly.  So I found a snazzy little bistro and sat down to work.  At a table nearby, the restaurant owner conducted interview after interview, apparently seeking a new GM […]

Amusement at Work

Nancy’s visit to Disney World this week reminded me of a riveting keynote I was privileged to sit through about 100 years ago where an executive from Disney addressed the Guest Experience. It’s funny, he told us, what matters to people. It’s almost never what you’d expect. The company had just spent untold millions building […]