Leadership Dynamics: From Nut Job to Flash Mob in Minutes

Leadership is a tricky issue in law firms. Even notionally. In a community of owners, who takes charge? Who drives change? The partner with the highest hours? The best contacts? The mind-numbing genius? Oftentimes, the answer is “all of the above.” And this is both good and bad. On the negative side of  “all of […]

Amusement at Work

Nancy’s visit to Disney World this week reminded me of a riveting keynote I was privileged to sit through about 100 years ago where an executive from Disney addressed the Guest Experience. It’s funny, he told us, what matters to people. It’s almost never what you’d expect. The company had just spent untold millions building […]