How what?

I was explaining to my four-year-old that you never go on the subway tracks. What if you drop your phone?  Call the police. How? How what? How do you call the police if your phone is on the tracks? When facing big challenges—in logic, subways and in business—chances are, the best odds for success are […]

Defiance at Work: Have Conversations, Not Interviews

I had two hours in between meetings yesterday, too far from the office to schlep back and too busy to schedule a coffee date on the fly.  So I found a snazzy little bistro and sat down to work.  At a table nearby, the restaurant owner conducted interview after interview, apparently seeking a new GM […]

Succession Planning? Focus on Tools, Not Titles

A great article ran in today’s New York Law Journal on succession planning.  This is a must-read for firms approaching that brutal and blessed transition.  If that’s a place you’re in, congratulations for making it this far.  Now brace yourself…it’s a difficult and unforgiving process.  The fact is, smooth sailing has everything to do with a well-charted […]

Amusement at Work

Nancy’s visit to Disney World this week reminded me of a riveting keynote I was privileged to sit through about 100 years ago where an executive from Disney addressed the Guest Experience. It’s funny, he told us, what matters to people. It’s almost never what you’d expect. The company had just spent untold millions building […]